We have every confidence that you will be delighted with your Bay purchases. However, if you are not completely satisfied, please return any unwanted items in their original packaging and condition (include a copy of the invoice with a note of whether you would like a refund or exchange) within 14 days to the following address:

BAY Online Returns
622 Western Avenue
London
W3 0TF

Any questions please call 020 8896 9922.

We suggest for your own protection that you use 1st class registered post, however this is at your discretion. Any refunds or exchanges will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge if applicable.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.